|
|
|
|
Frequent Answers and Questions Under Construction Look below for answers to frequent questions. If you don't see your issue addressed here - please contact us.
How can I place my order for phone card? I lost my password. How can I retrieve it? I have a shared e-mail. Can I use it? How can I contact your company (Super Pinoy. Com)? When will I receive a bill? How will I get my PIN? Is there a limit or a max/minimum order size? Ordering
I lost my customer password. How can I
retrieve it? We do not recommend shared emails. You can set up a free email account by using Hotmail or Yahoo. How can I contact your company (Balikbayan Express- Superpinoy)? Email is the primary mean of communication. We strongly recommend that you email us at rmcrmc@comcast.net . If you need immediate assistance you can call our toll-free customer service line at 510 706 1146. When will I receive a bill? This is a prepaid service, you will pay in advance so you will never receive a bill. How will I get my PIN? NO If I lose my PIN #, can it be replaced? No, we do not replace PIN numbers. If you forgot your PIN number , email us and we'll retrieve the pin# and email it back to you within 1 hour. Can an order be changed after it has been placed? NO. Before finalizing your order we will remind you of this fact. Are the prepaid cards the same as the ones retailers provide? Yes. What methods of payments are accepted? At this time the only method of payment available is by Pay Pal. Sign up with Pay Pal is easy, free and secure and you even get $5 to sign up. Follow this link to sign up. Why is my credit card not going through? Problem - Mistyping of your credit card information: Check if you have mistyped one of the following:
To prevent credit card fraud, we could not accept your credit card if the address you entered does not match exactly with the address returned by your credit card issuing bank. Check your credit card bill to find out. If you have recently moved, please try with the other address. I have placed my order and I have not received an email notification? You probably entered the wrong email address or your email address is not updated on our record. Update your email address by logging in to your account then select 'Edit Personal Details' link under My Account menu. Can I safely enter my credit card number on your website? Yes. All online transactions at www.Balikbayanexpress.com web site are handled with highest industry-standard. We take security very seriously and have integrated SSL 128 Bit Encryption (Secure Socket Layer) into our website, the highest level of security. We use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted while in transit. All personal information supplied by you will be encrypted when your order is stored. How do I know that my transaction is secure? We employ the latest 128-bit encryption technology in all areas of the site at which your personal information is collected. These include online ordering, order status, catalog requests and contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser, Microsoft Internet Explorer, or Netscape Communicator. What is the information that I provide used for? Personal information given to us for ordering on www.maxbeep.com is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience at www.maxbeep.com. Does your site use cookies? Yes. Cookies are required to place orders online. What is a cookie? A cookie is a very tiny piece of data Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a balikbayanexpress.com cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number. What if I do not accept the cookie? If you choose not to accept a cookie you will not be able to purchase any products online, or check order status online. You can shop online, however, and call in your order without using cookies. How can I control which cookies I accept? Your ability to control the cookies you accept depends on the type of browser you are using. If you are using Internet Explorer V3.0, choose View and then Options on your top navigation bar. Once in Options, click the Advanced tab and you will be given the option to check the box titled "Warn before accepting cookies." If you are using Internet Explorer V4.0, choose View and then Internet Options on your top navigation bar. Once in Internet Options, click the Advanced tab and scroll down to the yellow exclamation icon under Security. There you will be given three different options to regulate cookies. If you are using Netscape V3.0, you will need to find the cookie file on your hard drive. Netscape V3.0 groups all cookies into one file on your hard drive. Therefore, to regulate cookies you will need to locate them on your hard drive under the file cookie.txt on Windows Operating Systems or magiccookie on a Macintosh. If you are using Netscape V4.0, choose Edit and then Preferences on your top navigation bar. Once in Preferences, click Advanced located on the tree. This will give you four options to regulate cookies. What if I have a problem using my PIN #? Call the phone cards' customer service number or call our support staff at 1-800-315-4337 or contact us. What is your return policy? Why does my PIN# say invalid?
Call our customer service number at 1-510 706 1146 and provide us with origination phone number, destination number, and 800-access number. I have only used my card one and all my money is gone? The card has maintenance fee that reduces your amount of money and minutes little buy little after the first use. My calls are not getting thru and my minutes are being reduced? This may happen when a payphone is being used. Try to use a house phone so this wont happen again. What does it mean when my card has a closed account? This means that your minutes have expired and you need to buy a new card. Why is the line busy when I call the 800 access number? Call our customer service line and provide them with the destination number and 800-access number so they can look into the problem. Why didnt my card give me all my minutes it said it was going to give? First verify the billing on the card to see how many minutes were used. Note that all phone card fees and taxes reduces the minute of your phone card. Also the minutes announced are an estimate with applying fees and taxes that the card has. Why was I charged if my call did not go through? If this happens call our customer service number. My card is saying that it is in used? Call our customer service number to report this problem. Do the phone cards include taxes and where do taxes go? Yes, it includes several state and federal taxes. Heres a list of some of the taxes that are included: Federal excise Tax, State sales tax, Florida Communications Service Tax, County Sales tax, Local Communications Service tax, Carrier Property tax, Carrier Universal Service Charge, State Gross Receipts surcharge, Universal Lifeline surcharge, California High Cost Fund Surcharge B, State 911 tax, California Relay svc/com dev fund, FCC Tax, DEAF Tax surcharge The PIN that was given to me was not active? What should I do? Make sure you are dialing the right access number and entering the correct PIN. If you are still experiencing problems call us at 1-510 706 1146 or contact us All my credit card information is correct, but it just doesn't work. Why? It appears that a small percentage of the banks' systems are not compatible with the address verification system we use. How do I use my phone card when making a call? First you must dial the access number. Enter your PIN when prompted. For domestic calls- Dial 1+ (area code)+phone number For international calls- Dial 011+(country code)+(city code)+phone number Can I recharge my Phone Card? No, you cannot recharge your Phone Card, you may always purchase another one through our website. Can I purchase your Phone Cards over the phone? Yes. Call 1-510 706 1146, Minimum order is $20 In what denominations are Phone Card available? For your convenience Phone Cards are available in denominations of $5 and $10 although it may vary based on the product. All sales are in US Dollars. How to find out my access number? When you purchased your phone card, we displayed it on the screen so that you can write it down or print it. In addition go to our website http://www.superpinoy.com/access_numbers3.htm Are there any surcharges to the cards? Example state taxes etc? In order to find out what kind of charges a phone card includes. This information is included in the rate information screen. If you are unclear about some of the charges that are included call one of our Customer Service or call us at 1-510 706 1146 or contact us How does it work when I order a phone card? Upon approval of credit card, pin number will be delivered instantly on your screen including the dialing instruction. And also pin number will be emailed to email address. I have a balance on my Phone Card. Can I transfer it? No. You can't do that at this time. You must use it. What do I do if my question is not answered? Call our customer service or 1-510 706 1146 or contact us Do the prepaid cards expire? Yes. Usually 3-6 months after the first use. Can I check on the status of my order? Yes, login then click on Past Purchases History and all pin numbers will be displayed beginning with the latest date first. Connection Fee: This fee is billed for every call that is connected for a caller. If answering machines, privacy director features, fax machines, voice mail, or pagers picks up, the call is considered to be connected. Pay Phone Fee: An FCC mandated fee that is collected every time that a payphone is used, regardless of connection to the intended final destination. If the caller hears "thank-you for calling" they will be billed payphone fee. Per minute rate: This is the rate that is billed for each minute of the conversation that the caller engages in and is usually expressed in cents per minute. Maintenance Fees: A scheduled fee sometimes weekly or monthly, sometimes even daily. This fee is applied to any card which has been used at least once. Billing increment: The multiple in which minutes are billed for a call. For example, if the card has 3 minute billing increment then a 2 minute call will be billed as a 3 minute call. If a call is 4 minutes long it will be billed as a 6 minute call. Communications fee: A percentage based fee that is assessed upon the cost of that call for example (if the communication fee is 20% and the call is $1.00, then the final call cost will be $1.20 with the communication fee included. How soon after I order a card will I be able to use the card? Immediately after you receive your PIN. Do I have to use the card at once or I can use it for multiple calls? The card could be used for multiple calls, check if connection fee applies every time you make a call Do you have any connection fee? There are different types of cards: with and without connection fee. See card details to find out fees. Do you have any hidden charges on the card? See card details to find out fees. Can I call from Canada or Europe with your cards? Not with the current phone cards we carry. Phone calls must be initialized in the U.S. Can I use one and the same card for calls to two different countries and within USA? Surely, cards are universal, they could be used to call any country from the U.S. Different rates apply to different countries. Will my phone card calls show up on my regular phone bill and/or long distance bill? Never. Can I use the phone card if calling from a cellular or PCS number? Call made from a cellular may incur extra charges. See card detail for fee. Are there any extra charges if I use my card from a payphone? See details on card to see if payphone fee is included. Do the rates on your cards change, depending upon the time of day? No. All of the cards we sell have the same rate 24 hours a day, 7 days a week. Can I use these phone cards anywhere in the United States? Yes. All of our cards can be used to make calls from anywhere within the United States. There may be slightly higher rates on calls made from Alaska and Hawaii. Who uses prepaid phone cards? Vacationers, like those who visit the Colorado ski resorts and mountain getaways. During ski season, phone card use is at its peak as travelers cash in on big savings for calls to home and the office. Seasonal or temporary residents also use phone cards. These may include, students, construction workers on an out-of-town project, resort employees, long-term vacationers, consultants, and many others. Not long ago, firefighters who came to fight the Colorado range fires, used phone cards to talk to their families from surrounding states. Phone card purchases by those in the construction field roughly doubled during 1998 when a gas pipeline was being installed on the Western Slope for transporting fuel gas to California. Travelers who stay in rented homes or timeshare condominiums often find that long distance service is blocked or expensive. Apartment renters and young families often use prepaid phone cards for all their long distance service. This is one way to avoid expensive deposits and start-up charges for regular long distance service from a phone company. Start-up fees can be as high as $250 and the cost per minute is comparable to the rates you will get with calling cards from balikbayanexpress.com. About 60% of the European population and about the same percentage in industrialized Asian countries use prepaid phone cards for their convenience and universal acceptance. There are many different uses for prepaid phone cards, but the big winners are the business customers who can purchase the cards in quantity. You can get long distance service at very low prices. Compared to the calling card that is linked to your credit card or frequent flyer card. There's a problem with my phone line. Who do I contact? Call Customer Service  |
|
|